Feedback works in two ways, you can leave feedback on STN, about the site, an organisation or Individual. Feedback can also be written about you, which can be viewed within your account.

If you are an individual the feedback you receive is private and only you can see it. If it is good feedback you can change its visibility so it becomes part of your public profile.

If you are an organisation all feedback is public. We are introducing a ‘Right to Reply’ feature if you feel you want to quantify any negative feedback you may receive.

How do I leave feedback?

Via the website

• Log in

• Go to the directory, click on Professionals

• Now fill in the search criteria; Whether the individual is a trainer or assessor, date available (optional), work categories and postcode searching. The green buttons are action buttons are pressing either Get Person or Search.

• Next you will be shown all the individuals under the search criteria you have entered. Click View Profile

• Click on Actions

• You are given two options, click on Leave feedback.

• Now write your message

• Tick the box at the bottom of the poop-up if you want your details withheld

• Click Save

  It is exactly the same process if you are wanting to leave feedback for an organisation. Follow the same steps, as above. However, after you have clicked view profile, only one option will be presented to you. Click on Give feedback. Again you will be asked to fill out your comments, click if you want you details withheld and then click save.

Via Text message (for organisations only)

People can send you feedback by mobile phone. They just need to send a message starting with the words ‘your orgs id feedback' to 07797801280.

(standard text messages rates apply – so those with free text messages on their phone means its free!)

Memberships has been added to the STN site to allow both, organisations and professionals to add any professional memberships they may have to particular organisations.

To Add a New Membership

Send Invitation has been developed so that organisations can add trainers, assessors or registered interests to their network.

How do I send an invitation?

Register interest is a feature which has been developed for organisations wishing to register interest in an individual. It is anonymous and allows the provider to message a particular individual, before taking the step to Invite them to their network. This is ideal if you see a potential candidate but need them to reach certain criteria before adding them, being anonymous, means that you will then not get pestered by that individual, making the whole process extremely effective.

How do I register interest?

• Log in
• Go to the directory, click on Professionals.
• Now fill in the search criteria; Whether the individual is a trainer or assessor, date available (optional), work categories and postcode searching. The green buttons are action buttons are pressing either Get Person or Search.
• Next you will be shown all the individuals under the search criteria you have entered. Click View Profile
• Click on Actions for Organisation
• You are given three options; Invite to be trainer, invite to be assessor or register interest. Click on one of these three options.
• Now write your message, (there is already a message written for you, you can either start again or add to this).
• Click Send
  
  

The shop has been added to our site to enable companies to buy SMS credit. We will add to this as the site develops.

How do I buy credit?

We have developed a Blog to provide our users with commentary and news on our features, events and any other topics we wish to publish. The blog also allows our users to have their say, ask questions or leave feedback  in an interactive format on the site. Our blog is primarily textual, although we do have links to pages within our main site, pictures and  videos with audio. We also have a few micro-blogs ( very short posts). Our blogs will be in reverse chronological order, as is common with blogs.

How do I assess the STN Blog?

You can assess our blog in a variety of ways:

• Through our Features page (You do not need to be logged in to view this). Each of our features is a hyperlink to the blog. Simply click on a feature and you will be directed to the blog.
• FAQ’s is another route to the blog. Each of the questions on here are hyperlinks, directing you to the blog.
• Finally you can also reach our blog by a link at the bottom of the page. You will find this below the copyright details.

How do I leave a comment on a blog?

If you want to leave a comment on a blog then:

• Click on the hyperlink named comment
• You will be asked to fill in your name, email, website, country and then leave your comment. You can preview anything you have written.
• Now click to notify when comments are added.
• Click Save comment

*You can subscribe to our blog by clicking on subscribe at the top of the blog page.

Within STN’s website we have a searchable directory, allowing individuals and organisations to search for trainers or assessors or another provider.

How do I search for an Organisation?

You do not need to be logged into your STN account to search for an organisation. An individual is unable to add an organisation to their network, the organisation needs to add you to their network, this can not happen the other way around.

To search:

• Click on the Directory tab at the top of the page
• In the navigation bar on the left hand side of the screen, you have the option to chose between Organisations and Professionals, select one of these.
  
  If you chose Organisations:
  
• You will be presented with several search options (Miles from postcode and the ability to search the distance within, and the service type that the organisation may provide.)
  
  *Course types is expandable, by clicking on the + sign you can open categories within the main one.
  
• The minimum requirements to search for an organisation is, postcode and service type. Once you have filled in the open fields click on the search button.
• Search results will bring up companies listed based on your search criteria
• Click on the hyperlink View profile
• This will provide you with details about the organisation, the services they provide, venues and any feedback they may have been given. You can also leave feedback if you are logged into your account.
  
  If you chose Professionals:
  
  (Not logged in)
• You will presented with two option text fields, Safety Training Network Id or Email address
• Fill in one of these options and then click Get Person
• This will present you with the person you are searching for. Click on view profile
• You will be shown your chosen persons profile including, STN Id, Town, Email Address, and Skill Profiles. You will also see that there is the a Actions button. If you want to add that person to your network or leave feedback you will need to log in, as the features to allow this, are disabled.
  
  (Logged in)
• If you are logged in it is the exact same process for searching for an individual. However at the beginning of the process when you first click on professionals, you will be presented with some additional search options. Whether the individual is a trainer or assessor, date available (optional), work categories and postcode searching. The green buttons are action buttons are pressing either Get Person or Search.
• Next you will be shown all the individuals under the search criteria you have entered. Click View Profile
• The Actions button will now be enabled allowing you to add to your network or leave feedback.

  If you have created an organisation as a individual you will also be given additional action options at this point.

• Click on Actions for Organisation
• You are given three options; Invite to be trainer, invite to be assessor or register interest. Click on one of these three options.
  
  *Register interest allows a company to anonymously message an individual.

My Work, is an ideal feature for individuals to check what current, future, or pending work they have. We have dedicated a section within My details, making it a convenient way to keep on top of all your work commitments.

How do I view my work?

• Log into your account this will take you to My Account Tab
• In the left hand navigation bar named My Details click on My Work
  (This will bring up a viewing bar allowing you to see different work options, to view these)
• Click on the drop down bar opposite Show, you can select All, Future and In-completed Outcomes from this menu

We have developed subscriptions which mainly benefit our organisations. Allowing then to subscribe to additional features built into our STN site. We have two types of subscriptions at present, Business Basic, which will give you all our common features free of charge and a Business Pro version, ideal for organisations to not only advertise but also manage their courses Click here for current details

How do I subscribe?

You should already be familiar with the subscriptions page, as when you first signed your organisation you would have been taken to this link, and asked to chose your package. To upgrade you subscription, follow these set of instructions.

• Log into your account and click on your organisation tab
• In the left hand navigation bar, in the services box, click on Subscriptions
• In the Business section, click on the button Sign up
  
  If you choose Business Pro, you will be taken to the Billing Information page. Here you can select the offer you want, e.g. pay for a whole year, or pay monthly.
  
  To do this:
  
• Select the radio button next to the offer you want
• You will then need to select create a billing address
• Fill in all the text fields.
• You then need to select how you would like to pay, either through PayPal or by an Account Payment. Click on the radio button within the field you have chosen.
• Click to agree with the terms and conditions
• Finally click Buy Now
  
  *This will default to your chosen payment option, where you will be asked to fill in the appropriate fields  and card details or you will be shown a confirmation details page and invoice or card details (only in PayPal).

We have developed the OneID feature to allow our users to log into STN using existing accounts. For example you may want use your (Facebook, Google, Yahoo), to log in once you have set up your STN account.

How do I do this?

• Log into STN
• On the left hand side in the navigation bar named other, select single sign on.
• Click on the hyperlink associate account with another sign in
• This will bring up a pop up listing all the different types of accounts you can log in with. Select one which you have an account with.
• Follow the instructions your account provides. Once completed this will redirect back to STN

You can delete this association at anytime, by going back into Single Sign on and clicking delete next to the associated account.